Statement of purpose

Aim and objectives

  • Provide patients with a standard of care we would expect to receive ourselves.

  • Promote good oral health to all patients attending our practice for care and advice.

  • Communicate with patients in a friendly, open, courteous, and professional manner.

  • Keep our knowledge and professional skills up to date.

  • Listen to and act on patient views and opinions.

  • Ensure that patients receive full information about our services, treatment options and associated costs.

  • Refer patients for further advice where appropriate.

  • Respect patient confidentiality at all times.

  • Abide by the most recent standards of cross infection control. 

  • Make our complaints procedure known and available.

Park street dental is a practice dedicated to the provision of general dentistry for both children and adults.

Children under the age of 18 and if in full education are treated free under the NHS, and adults are treated both under NHS and Privately.

Park Street Dental is committed to quality assurance system to ensure that all the care we provide is of a consistent quality.  We ensure that all effective measures of infection control are used, and all the legal requirements relating to health and safety in the workplace are followed.

 

The practice aim is to provide a prompt, friendly and courteous services.  Our Dentists and staff are committed to ensuring we deliver the best possible care and treatment to you and your family.

 

The practice Dentists, Therapists and nurses engage in regular personal and professional development. Our objective is to keep up to date with current thinking on all aspects of Dentistry, especially preventative care which can reduce your need for dental treatment. 

 

All new staff members joining the practice are given training in practice procedures, and there is an ongoing programme to review the training needs for everyone in the practice.  

 

When proposing treatment, we will take account of your own wishes, explain all options and where appropriate costs, so that you can make an informed decision about the treatment you receive.  We will always explain what we are doing.

 

Park Street respects your right to confidentiality and will ensure that any details we provide are relevant and pertinent to your case.  We regularly ask patients for their views on our service to enable us to continually improve our service.

 

We have systems in place for dealing promptly with patient complaints and for ensuring that lessons are learnt from any mistakes we make.  All our staff will have an open and honest approach to all our patients in all areas.

REGISTERED MANAGER DETAILS

 

Name

 

Dr Philip Welch

Address and postcode                               26 Park Street,

                                                                   Bridgend,

                                                                   CF31 4AX

Telephone number.                                     01656 652470

Email address                                             hello@parkst-dental.com

Fax number                                                n/a

Relevant qualifications                               BDS. (Hons) London MFDS.RCSEd  GDC no. 85936

The practice is owned by Dr Phil Welch and trades as Park Street Dental.

 

Phi Welch is the responsible person, registered Manager, and Principal dentist. 

STAFF DETAILS

 

DENTISTS

 

Dr Phil Welch – Practice Owner – BDS. (Hons) London MFDS. RCSEd – GDC no. 85936

Dr Martha Davies – (Hons) Cardiff. GDC no. 278466

Dr Bethan Lewis – (Hons) Wales. GDC no. 103451

 

DENTAL THERAPIST/HYGIENIST

 

Clair Davies – Dual Diploma in Dental Hygiene/Therapy – GDC no. 101180

Vanessa Becerra Sanchez – Diploma in Dental Hygiene – GDC no. 282882

 

PRACTICE MANAGER

Catherine Hayes

 

DENTAL NURSES

 

Emma Morgan – Lead Dental Nurse GDC no. 282297

Kayleigh Griffiths – Dental Nurse GDC no 298687

Carmen Wall – Dental Nurse

Emilia Roberts – Dental Nurse

Ellie Greening – Trainee Dental Nurse

 

 

 RECEPTION TEAM

 

Nadia Bennet – Head receptionist and Qualified Dental Surgery Assistant – GDC 143062

 

Michelle Davies – Receptionist

Services/ Treatment/ Facilities

The practice provides general NHS and Private Dental Care.

 

Our NHS treatment is provided via a contract with Cwm Taff Health Board.

 

Services provided for NHS AND PRIVATE: -

 

  • Preventative treatments

  • Fillings

  • Crowns

  • Endodontics

  • Bridges

  • Dentures

  • Periodontal treatment

  • Hygienist

  • Private Dpas plan 

  • Cosmetic dentistry

  • Tooth whitening

  • Quick Straight Teeth

 

Following a detailed examination by your dentist, they will discuss with you a treatment plan and provide you with an emailed or printed version of the estimate of charges.  NHS and Private treatment fees change on an annual basis.  Our current treatment prices can be found in reception/patient waiting area and on our web site  

 

Patients in need of specialist treatment that we are unable to provide, will be appropriately referred. 

Method of payment: -

 

We accept cash and all major credit/debit cards except for American Express. No cheque payments.

 

At the end of your course of treatment the dentist will discuss when you need to be seen again.  We follow guidelines issued by the National Institute for Health and Clinical Excellence.  This means you will need to attend as often as is needed to keep your gums and teeth healthy. This may be more or less than every six months.  Currently we use an emailing/text reminder system.

 

 

 

The premises is a modified mid terrace property, which has four surgeries and is situated at 26 Park Street, Bridgend. CF32 4AX. 

Approximate walking distance from bus station and train station  

is 4 mins. 

 

 

 

We have disabled access via ramp to front and back of property.

 

We have a ground floor surgery and toilet facilities.

 

We use equipment pursuant to the accepted provision of general dentistry.

 

Parking can be found on the street to rear of the practice (Cae Dre Street). For patients with limited mobility, we offer parking and access to the rear of the practice.

 

We have a ‘NO SMOKING POLICY’

Map for park street.jpg

Patients Views

We invite verbal and written feedback from patients (a comments and suggestions box are always available in reception)

 

Patient questionnaires are used to help shape treatment provision.

Monday              8.30am – 5pm

Tuesday             8.30am – 5pm

Wednesday        8.30am – 6pm

Thursday            8.30am -  5pm

Friday                 8.30am -  5pm 

 

Saturday and Sundays closed.

 

 

  • The practice is closed on bank holidays.

 

 

We are a caring practice and aim to offer same day appointments to patients in dental pain or with an urgent dental problem.

 

Should an emergency occur out of practice hours, the answer phone message has details of how you can obtain emergency care and advice.

 

All patients can call NHS emergency number 0300 123 50 60 for out of hours treatment and advice.

 

Dpas patients can call between the hours of 9-10am Saturday and Sunday 07469545596.

 

 

 

Cancellation Policy:-

 

At least 24 hours’ notice is requested for any cancellations. 

 

Missed appointments result in wasted time that could be used by other patients.  We ask that if you are unable to attend your appointment, you let the practice know as soon as possible with minimum of 24 hours. If less than 24 hours’ notice is given to cancel a private appointment, a charge may be made. (Note: under the NHS, patients cannot be charged for missing an NHS appointment, but if a patient cancels an appointment at short notice or fails to attend on more than two occasions, the patient might be refused further care under the NHS)

ARRANGEMENTS FOR DEALING WITH COMPLAINTS

Our complaints procedure is displayed in our waiting room and available in print at reception. 

 

Catherine Hayes is the Complaints Manager and will be your personal contact to assist you with any complaints.  If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge your complaint in writing with 2 working days and will aim to provide a full response in writing within 30 working days.

 

You can send you complaints to 26 Park Street, Bridgend. CF31 4AX, or call us on 01656 652470 or email the Complaints Manager on hello@parkst-dental.com.

 

If the Complaints Manager is unavailable, our reception staff will acknowledge your complaint and inform practice owner of the complaint details. 

 

We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible by those who need to know about your complaint.  If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working days to keep you informed of the reason for any delays, the progress of the investigation and he proposed date it will be completed.

 

When the investigation has been completed, you will be informed of its outcome in writing.  We will make our response clear, addressing each of your concerns as best as we can.  You will also be invited to a meeting to discuss the results and any practical solutions that we can offer to you.

 

In the event of the practice being unable to resolve the issue the patient would be given the following information: -

 

In the event of the practice being unable to resolve the issue the patient would be given the following information: -

 

NHS ‘Putting Things Right’

Complaints Team

Cwm Taf Morgannwg University Health Board

Ynysmeurig House

Navigation Park

Abercynon

CF45 4SN

Tel: 01443 744915

Email: CTHB_Concerns@wales.nhs.uk

www.puttingthingsright.wales.nhs.uk

 

Healthcare Inspectorate Wales

Government Buildings

Rhydycar Business Park

Merthyr Tydfil

CF48 1UZ

Tel: 0300 062 8163 

1 Ffordd Yr Hen Gae

Pencoed

CF35 5LJ

Tel: 0845 601 0987

Email: ask@ombudsman-wales.org.uk

www.ombudsman-wales.org.uk

 

Find your local citizens advice bureau by contacting:-

Tel: 0845 477 2020

www.adviceguide.org.uk/wales

 

Board of community health councils in Wales:-

Tel: 0845 544 7814

Tel: 029 20 235558

www.communityhealthcouncils.org.uk

Email: enquiries@waleschc.org.uk

 

We are regulated by the General Dental Council www.gdc-uk.org

Privacy and Dignity

 

All staff members are aware of their responsibilities for safeguarding patient privacy and keeping information secure and have received appropriate training on the legislation requirements to ensure that:- 

 

  • No personal information given or received in confidence is passed on to anyone else without the prior consent of the information provider. 

  • No personal information given or received in confidence for one purpose is used for another purpose without the prior consent of the information provider.

  • Patients are entitled to object to the use of their confidential information for any other purpose than their care.

  • The duty of confidentiality to deceased patients is treated in the same way as that of living patients.

  • The rules of disclosure are strictly followed every time information is passed on to another person or organisation.

 

To ensure patients dignity is protected, we try to implement our equality and diversity policy by: -

 

  • Having translation services available for patients who need this.

  • Providing services that are accessible to patients with disabilities.

  • Ensuring that care of individuals is planned with their specific needs.

  • Tackling oral health inequalities through positive promotion and care.

  • Responding positively to the diverse needs and experiences of our patients and the community even when those needs are challenging to deal with. 

 

Our practice is committed to providing services to all patients within the constraints of our building. We ensure that people are able to make choices regardless of their race, age, gender, sexual orientation, disability and religion or beliefs.

Date statement of purpose written.                                   
Author

Statement of purpose reviews

Date statement of purpose reviewed
Reviewed by
Date HIW notified of changes

Date of statement of purpose reviewed
Reviewed by 
Date HIW notified of changes

Date of statment of purpose reviewed

Reviewed by
Date HIW notified of changes


Catherine Hayes
Practice Manager







October 2021

Catherine Hayes

No Changes to notify 



July 2022

Catherine Hayes

No Changes to notify